Shipping Policy

Please Note:
Depending on the contents of your order, you may receive it in multiple shipments. If your order includes in-stock and pre-order/backorder items, some of the contents of your order may be delayed.

Order Processing
The order process begins as soon as your online purchase is completed. Your item will be processed once your credit card is approved and the shipping address is verified. Most orders will be processed within 3 - 5 business days after the order is placed (if placed by 1:00 PM Eastern time). After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding U.S. holidays.

Changes to Orders and Personal Information
We will do our best to accommodate changes to orders or personal information. However, we process orders quickly and cannot guarantee that your request will be fulfilled. We apologize in advance for any inconvenience, and we hope that in the majority of cases, our faster processing works to your advantage. We are not responsible for the shipping and handling fees incurred for items that have been mis-ordered.
Returns

To return an unwanted product for a refund of the purchase price, please send the unopened item within 30 days from the date of shipment. Item(s) must be returned in new condition, in original boxes (whenever possible), and with all paperwork, parts, and accessories to ensure full credit. Original shipping and handling and return postage charges will not be refunded.

Please Note:
Electronic Media Products (CD's, DVD's, VHS Tapes) cannot be returned after they have been opened.

Defective merchandise will be exchanged if returned within 30 days from the date of shipment. Refunds will not be issued for defective merchandise.
To process a return, please reference your packing slip for return address and procedures. If you are having difficulty, feel free to contact our customer service department.
to us from the Contact Us page if you would like to discuss international ordering options.